VIPKID | 5 🍎 Apple Ratings + How to Avoid Negative Parent Feedback

As a VIPKID teacher your main goal is to teach and the secondary goal is build a profitable online business. The way to do this is to get a steady flow of repeat students through giving them a great first impression. Parents have the opportunity to provide feedback if they so choose and they can rank you from 1 to 5 apples, 5 being the best. The apple ratings are very important as they are influential in your contract being renewed, your potential raise as well as a parents likelihood of hiring you in the first place. Many parents will simply choose to give you a 5 apple rating without any explanation if they like you but there are some who choose to explain why through parent tags.

Parents can use positive tags such as the ones listed below:

Excellent Prop Usage

Timely Error Correction

Excellent TPR

Excellent Pronunciation Corrections

Patient

Appropriate Extension

Great Class Environment

Positive Encourage

Parents can use negative tags such as the ones listed below:

Slower Pacing

Low Energy

Unprofessional appearance

Poor Classroom Environment

Poor lighting

Incidental Language

When I got my first 4 apple rating I was bummed and immediately disappointment by the 'blemish' on my perfect 5 🍎 apple rating record but this gave me a real opportunity to review the class and truly assess if I could have done better. I actually realized that the parents comment of her child needing 'slower pacing' was valid and I did seem to move along more quickly than I should have. I took heed to her comment and although she may choose not to book with me again I can use this bit of advice to avoid receiving this comment again. When teaching ESL classes the children hear your voice in English then translate the information in Chinese to then give it back to us in English and this takes some more time than others. It is important to give ample wait time.

On the contrary, you will find parents who although they want you to be patient with their child they are often in the background forcefully giving their child the answer and being impatient that they haven't blurted it out themselves. It is a fine line to walk but I would advise you to air on the side of caution to avoid negative feedback.

🍎🍎🍎🍎🍎 Happy Teaching